The questions founders actually ask.

Our fit zone is brands doing A$100K–A$10M/month. Below A$100K, the unit economics and the operator time we dedicate per account don’t justify the investment — you’d be better served by a standard sourcing agent until volume picks up. Above A$10M, we move you onto Freedom Enterprise with dedicated supply chain leadership.

If you’re under A$100K and scaling fast, apply anyway. We take a small number of rocket-ship brands early.

Hero SKUs live within 7–10 days of onboarding call. Full catalogue typically within 30 days. The bulk of that window is supplier qualification and QC sampling — we refuse to cut that corner, because stockouts or defects early in the relationship kill trust with your customer.

No. Most partners run parallel for 30–45 days. New orders flow through Freedom while existing stock runs down wherever it’s currently held. Once you see the margin difference and the delivery times, you’ll move the rest yourself.

For each of your SKUs we pre-qualify 2–3 suppliers in China and hold small rolling buffers at the supplier edge (not in your name or on your P&L). When an order lands, our AI layer benchmarks the live cost, QC history and lead time across those suppliers and routes the PO to the winner. The unit is picked, QC’d, packed in your branded materials, and handed to Yun for express delivery.

From your side it feels like you’re printing labels instantly. From ours it’s a supply chain decision every 30 seconds.

We switch. Every SKU has 2–3 suppliers already sampled, QC’d and ready to take orders. The AI routing layer detects performance degradation (missed SLAs, defect rate creeping up, slow responses) within 48 hours and reroutes future orders automatically. You see “in stock” throughout. Your customer sees “shipped”.

Yes. Zero MOQ on new products. Hand us the brief, we’ll have samples in 5–7 days, first units shipping within 10 days. If the SKU doesn’t sell, you stop sending orders. No dead stock to write off. That’s the whole point.

Weekly invoice, every Monday, for the orders we shipped the previous week. Settled via Stripe (card, ACH or direct debit). You see line-level detail per order: unit cost, packaging, shipping, fulfilment fee. No surprise fees, no storage charges, no minimums.

For most partners, no deposit. No long-term lock-in — you can step off any time on a short notice period. For new partners under a certain volume we may hold a small working capital float (refundable) to cover the first week’s supplier payments — we’ll tell you if that applies before onboarding.

On average, we land 15–25% below what partners are paying via their existing sourcing agent within the first 90 days. That’s before the every-30-day re-sourcing kicks in. Some SKUs with strong redundancy drop 30%+ in the first quarter. We’ll model it against your actuals on the discovery call.

On our express lanes: 3 days to major AU metro, 4 days to UK, 5 days to US. Rural/remote and customs-dependent lanes add 1–3 days. We’ll give you exact lane-by-lane delivery SLAs based on your customer distribution before go-live.

DDP (delivered duty paid) on all standard lanes — duties and taxes are bundled into your per-order cost so the customer never sees a surprise invoice. GST handling is mapped to your AU entity. For UK/US, we manage IOSS and other thresholds automatically.

Your brand. Every touchpoint. Branded mailer, insert, thank-you card, shipping label, tracking emails. Freedom is invisible to your customer — they see your store, your packaging, your voice. That’s non-negotiable for us.

For low-value items we default to replacement, not return — it’s cheaper and gives the customer a better experience. For higher-value items we run local return nodes in AU and UK, with the returned unit inspected and QC’d before going back into circulation. Your dashboard shows replacement rate by SKU so you can spot product-level issues early.

A dedicated operator inside Freedom who knows your P&L, your SKUs, your next move. They sit in your weekly growth call, flag margin leaks, challenge decisions, introduce you to the right media buyer or CRO specialist when you need one, and help you plan the next geo / SKU / team hire. They’re not a 3PL account manager — they think like an operator.

Yes, that’s one of the biggest unlocks. Because we already have shipping lanes and DDP handling in AU, UK, US, NZ, CA and parts of EU, you can open a new country in hours, not months. We’ll model the unit economics with you before you turn on ads there.